medium-voltage infrastructure, products and electrical rail infrastructure products. English fluency is a requisite
medium-voltage infrastructure, products and electrical rail infrastructure products. English fluency is a requisite
Must have a good understanding and knowledge of the rail industry. Knowledge of SAGE, Windows, Word, Excel
Must have a good understanding and knowledge of the rail industry. Knowledge of SAGE, Windows, Word, Excel
focusing on facilitating the shift from road to rail for the transportation, supply chain, manufacturing
incoming client inquiries via phone, email, and ticketing system
support to all SyNCH users.
Plan tickets for teams every day (Project Management) Manage numerous teams and track daily tickets. Manage teams have completed daily summaries. Closing of tickets. Vehicle management (rentals, inspections etc.)
room Ensure all tickets are handled on urgent and performance influence Logging tickets for IT technicians technicians, ensure timelessly closing of tickets with feedback to person requested Arrange and plan equipment through tickets that is logged Close tickets with full details Logging and managing of tickets to 3 rd
throughout the rest of the organisation and owning all tickets from cradle to grave Service Level Management Monitor service levels and functional ownership of all tickets logged from cradle to grave once escalated to a report on this weekly/ monthly. FCR is defined as a ticket resolved at first contact or by a single resource in under 1 hour. The target is 70% of tickets to be FCR. Ticket Ownership Responsible for delivering a within the agreed service levels, and owns all tickets from cradle to grave. Ensure that technical and