Minimum Requirements: Matric 3-5 years call centre management experience in a bank collections environment
Minimum Requirements: Matric 3-5 years call centre management experience in a bank collections environment
within a Sales Outbound Call Centre, or at least 2 years’ face to face sales experience (with
Sales Outbound Call Centre, or at least 2 years’ face
We are looking for a vibrant Quality Assurance (QA) Agent to join our team in Durban preferably with a minimum of 1 year experience in a call centre environment. Design and implementation of QA scorecards for campaigns. Analysis of QA findings and further improvement of QA scorecard. Undertake measu
● Decide on financial transactions within mandate ● Reduce/ maintain turnaround of claims ● Maintain non-motor and own damage claims service effectively ● Ensure ALL calls are answered according to Contact Centre standards Job Requirements Contact Centre experience Bilingual (must be able to
Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service, handling Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service, handling
an experienced Call Centre Manager with Inbound, Outbound and Customer Service experience. This position in- and outbound call centre sales, customer service and staff management experience Proven computer skills
an experienced Call Centre Manager with Inbound, Outbound and Customer Service experience. This position in- and outbound call centre sales, customer service and staff management experience Proven computer skills
customer support/ call centre environment. Punctual. Proven customer support experience or experience as