enhancement efforts. Must be willing to work shifts. The agents work on a rotational shift basis which includes minimum of 2-3 years' experience in a customer support role or a comparable customer-facing position. of customer issues. Proficient in MS Office. Technical knowledge and comprehension of software applications weekends, and holidays, according to the company's support schedule Candidate must have their own transport
enhancement efforts. Must be willing to work shifts. The agents work on a rotational shift basis which includes minimum of 2-3 years' experience in a customer support role or a comparable customer-facing position. of customer issues. Proficient in MS Office. Technical knowledge and comprehension of software applications weekends, and holidays, according to the company's support schedule Candidate must have their own transport
of calls and interactions between Customer Support agents and customers. Evaluate call recordings and Identify and document areas for improvement in agent performance. Collaborate with the training team Assurance/Quality Control (QA/QC) Agent to join our Customer Support team and help maintain and improve for professional development and career growth. Supportive and inclusive work environment. Market Related
Job Responsibilities: Provide customer service support to customers by obtaining, analysing, and verifying satisfaction with all client products. Providing back-up support to fellow administration team as and when required and emails. Hire, onboard and train new Client support specialist employees. Assess own performance through necessary. Monitor, coach and develop customer support team members to ensure that they maximise their Skills & Experience: Manage the customer support team ensuring the development and delivery of a
processes with the focus on Technical Lifecycle Management (TLM) Support with the Planning, conducting conducting and after care related to TLM activities. Support with the documentation of infrastructure components documentation with focus on TLM. Supporting the development of technical recommendation with respect to Applications) in support of TLM. Interfacing with other experts regarding TLM topics in support of the relevant experience ESSENTIAL SKILLS Broad understanding of Technical Lifecycle Management (TLM) in IT Prior experience
planning, documenting, defining, and evaluating technical integration information for major systems, and IT Service Management (ITSM) VIP and end-user support requests Be responsible for the verification, planning Plan and execute infrastructure lifecycle tasks (technical lifecycle, change management) Resolve incident Experience with VIP and End-user support Experience with technical documentation, standard operating operating procedures and user support guides Experience with Active Directory/Azure Active Directory Exposure
estimation for test case execution Plan, organize and support test case creation Coordinate test data creation Agile Working Model (AWM) Charter ADVANTAGEOUS TECHNICAL SKILLS Agile methodology Atlassian tools: Jira (both verbally and in writing) with both technical and non-technical colleagues / users Good presentation
Job Responsibilities: Provide customer service support to customers by obtaining, analysing, and verifying satisfaction with all client products. Providing back-up support to fellow administration team as and when required and emails. Hire, onboard and train new Client support specialist employees. Assess own performance through necessary. Monitor, coach and develop customer support team members to ensure that they maximise their Skills & Experience: Manage the customer support team ensuring the development and delivery of a
of calls and interactions between Customer Support agents and customers. Evaluate call recordings and Identify and document areas for improvement in agent performance. Collaborate with the training team Assurance/Quality Control (QA/QC) Agent to join our Customer Support team and help maintain and improve for professional development and career growth. Supportive and inclusive work environment. Market Related
MHR is looking for experienced Advanced Life Support Practitioners (ALS) / Emergency Care Practitioners basic shift administration services Advanced Life Support Practitioner (CCA, Ndip) or other relevant qualification perseveres through challenges Collaborates with and supports colleagues in order to achieve shared goals Reaches