Products and Service.
given to candidates who have worked in Shoprite/Checkers key accounts at Western Cape Regional Buying level
exp
will include routing of tickets, following up, escalation and closing of tickets after customer agreement
support to customers for tickets logged and assigned on their CRM Ticketing System for all IMAC (Incidents defined SLA targets. Own and drive ticket resolution for all assigned tickets including information gathering
Matric - Experience in Reporting - manage support tickets - 1 Year IT Admin or Coordinator within telecoms
regions. Routing of these tickets, following up and escalation and closing of tickets after customer agreement
regions. Routing of these tickets, following up and escalation and closing of tickets after customer agreement
for resolving IT issues, providing support via a ticket-based system. Your day-to-day tasks will involve management Logging customer queries and updating tickets with SLA time Remote IT Maintenance and Scheduled
development. Attend to all reported maintenance and open tickets on RedRabbit. Assign approved contractors. Obtain from start to end on exit inspections (opening of tickets and follow through till closure). Ensure all EXIT