documentation and providing time estimates for tickets.
Frameworks / Skills:
approval and/or order numbers are received. • Issuing tickets and travel bookings, including pre-seating, meal
environments Respond (2nd-line) to and resolve support tickets in the Platform Engineering support queue. Identify
documentation and providing time estimates for ticketsFramework/ Skills
foundation data validation) Integration reporting (e.g. ticket status alignment) Conduct runbook automations (e
products and services.
basic CW1 tickets opened by the company team and offering the best solutions for each ticket by researching
basic CW1 tickets opened by the company team and offering the best solutions for each ticket by researching
implementations and changes. Proficiency with Jira ticketing systems. Proven project management experience