Bank/Agents Logging Eskom/City of Cape Town issue tickets – for the buildings assigned to you. Previous experience
Bank/Agents Logging Eskom/City of Cape Town issue tickets – for the buildings assigned to you. Previous experience
dealt with timeously and effectively. • Ensure ticket Logs are dealt within SLA. • Adhering to all AD-HOC
troubleshooting skills Service Management and Call Ticketing systems (E.g. CA UniCenter and BMC) Computer installation
any technical or operational issues on a service ticket are escalated efficiently. Ability to research
Azure-based software platform and resolving escalated tickets. Documentation Development: Develop comprehensive
interactions and technical issues in the support ticketing system. Customer Service: Guide customers through
before the end of each month · Ensure open Fiserv tickets are managed at a minimum · Comply with assigned