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looking to extend its marketing and field services support team areas in South Africa. We have a vacancy available establish a professional / technical system to provide field services and technical support to the company's clients Willingness to relocate according to Company requirements. Fluent in English and Afrikaans (writing and
experience as a Technical Support Analyst, Service Maintenance Administration, Desktop Support Engineer, IT role
skilled and motivated Support Engineer to join our dynamic team. As an Support Engineer at AutoMill, you will play a crucial role in supporting and maintaining an advanced management system. You’ll collaborate the need arises but also followers if that is required. Responsibilities (Soft skills): To work independently data, data handling and reporting. · You will be required to travel on short notice if the need arise. · a certificate of fitness. · You will be required to do support on our existing and future installed systems
clients mainly in Africa.
Understand customer requirements and provide tailored solutions.
Handle
virtual meetings with clients to discuss product requirements and solutions.
Plan monthly site visits
customer administrators to implement, maintain, and support the products in the customer environment. This remote
Implementation Projects
Act as technical lead on small to medium implementation projects
Discuss environment requirements with customer technical specialists including:
Storage
Migration projects
Product Support
First contact with customers on support related issues
Potential
/>Potential to move into a 2nd line support position in the medium term
Investigate product and environment