with key accounts to maximize revenue and client retention. You act as a consultant by developing account
attraction of new customers, maintenance and retention of existing customers. AREAS OF RESPONSIBILTY
timeframes to ensure customer satisfaction and retention in all interactions, striving to achieve first
attendance and productivity bonus Average upsell retention commission: R4,000 Average agent take home after
criteria for each position. Analyse turnover and retention rates in order to forecast future hiring needs
criteria for each position. Analyse turnover and retention rates in order to forecast future hiring needs
to an increase in sales are identified. Client Retention: All client requests are responded to within 24
to an increase in sales are identified. Client Retention: All client requests are responded to within 24
products, to ensure customer satisfaction and retention.
attraction of new customers, maintenance and retention of existing customers. AREAS OF RESPONSIBILTY