BIT002868-Cha-1 Our client is looking for a Technical Support Engineer to join their IT team to assist with field. Proven 5 years work experience as a Technical Support Analyst, Service Maintenance Administration
control projects machinery and installations. Technical support to the maintenance section, including standby
and polyurethane compounds. With expert technical support, training, and a national footprint, they
player. Responsibilities • Providing timely technical support to customers via various channels such as provide step-by-step technical help, both written and verbal. • Attend to all logged support incidents and calls Manage and perform code deployments. • Provide technical support & consultation services on the supported 2 years prior experience providing L1/L2 technical support • Strong troubleshooting and critical thinking
resolution to completion. Technical Support: Provide expert-level technical support and troubleshooting assistance
Systems) is responsible for providing technical expertise and support for electronic components and systems incoming technical calls and providing online technical support. Maintenance of customer service levels in
crucial for maintaining our high standards of technical support and customer service. Respond to incoming clients regarding technical issues and authorization requests Provide expert advice and support on mechanical
crucial for maintaining our high standards of technical support and customer service. Respond to incoming clients regarding technical issues and authorization requests Provide expert advice and support on mechanical
Infrastructure level escalation point for technical support ● Ongoing training of support staff on new Infrastructure level escalation point for technical support ● Ongoing training of support staff on new
to attend to breakdowns as needed, offer technical support to and off customer training.
This