We require services of Outbound Call Centre Agent to Sell a range of insurance, financial or other products to potential customers Making professional sales call to customers. Knowing the product being sold. Handling Treating the customer fairly. Understanding the call centre metrics and consistently achieving minimum metrics metrics. Capturing and recording sales call details 100% in the CRM system. Adhering to policies and processes Prior call Centre sales experience minimum - 6 months 6 months, to one years' sales experience in insurance
and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION
strong>EDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY:
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
analyze training needs and prioritizes contact centre training in line with operational needs. Conducts products. 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and training methods and interventions with the Contact Centre Training Manager if the expected performance improvements
(Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre training products. 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and training methods and interventions with the Contact Centre Training Manager if the expected performance improvements
Science, or a related field Minimum 3 years of experience in business development or a similar role Proven
quality management system Duties 2-3 years working experience as a KAM with at least 5 years in the clearing
skills and a mind for business. Minimum of 1 year experience required in a similar role, own vehicle, relevant and accepts accountability. Negotiable based on experience
Cape. Motor Vehicle Assessments Panelbeating experience required. Valid Driver's License and own vehicle
professionally while on the road Negotiable on experience
Drivers Licence Legal Accountability SHE Management experience Thorough knowledge of OHS Act and Construction