Proven experience as a Support Technician backend application support or similar role, with a strong understanding of system monitoring and alert configurations - monitoring applications. Proficient in written and verbal commuincations and to be able to explain technical concepts to a non-technical
at clients' premises - Provide desktop and remote support to the end users, external clients, and onsite client 1st line and desktop support tasks - User remote support - Grade 12 - A, N (MIN REQUIRED) - Driver's
trouble-shooting faults on site and relaying to the remote support team for resolution
Perform customer
Directory, Group Policy, and all those nifty remote support tools
Excellent communication skills
Support Technician, to provide on premise and remote support to our customers. A minimum of 3 years relevant support of IT infrastructure of various clients Remote support via TeamViewer/Anydesk of various client Telephonic
maintenance
Onsite, Telephonic & Remote Support:
Provide support to all users in the Group
Group, be it physical or remote support
Backups:
Proactive reporting of daily backups
What you’ll do:
pport network issue resolution and provide remote support to the second-line team
Benchmarking Stock Dispatching Telephonic and remote support Our Ideal Candidate: Must meet minimum requirements
Prepare and distribute hardware to users. Provide remote support to users. Install and configure software and