Town, Northern Suburbs) required to d eliver remote support and maintenance services on desktops and occasionally and experience Experience with providing remote desktop support on Windows 10 and 11. Basic experience
Technician , in Cape Town. Responsibilities: Remote user support to users across 125 stores (South Africa Excellent verbal communication to deliver remote or telephonic support. Effective time and call management Requirements: 5 - 7 years IT Experience in remote End User Support. Must be experienced in Microsoft environment
1st to 3rdline support via email, phone, and remote support to our client's based in the UK, SA, Europe Procedures, Training, Compliance requirements. Remote Support Desirable Certifications/ Skill / Experience
supporting our valued external customer base. Remote IT Telephone Support for customers Remote assistance covering with SLA time Remote IT Maintenance and Scheduled Server maintenance Onsite IT Support and Project installation (optional) Other Requirements: Previous IT remote telephone support experience Fluency in English is mandatory
Responsibilities:
Other Requirements:
in Worcester and established in 2014. Remote and onsite support to customers Remote assistance covering updating tickets Remote IT Maintenance and Scheduled Server maintenance Onsite IT Support and Project installation
technical support to clients. This includes remotely supporting clients within service level agreements (SLAs)
progress reports and to discuss product features Remote support on array of hardware & support systems
and SRS system within the agreed SLA Provide remote support to end users (Including WFH users) Managing
1st to 3rdline support via email, phone, and remote support to their client's based in the UK, SA, Europe