or Employment Contracts. Keep track of service tickets and recalls. Implement corrective action as needed contractual requirements. Responsible for national ticketing and service performance of the service team. Own region: Ticketing, schedule technician, process paperwork and close out tickets. Ensure all tickets on the processed efficiently and accurately to closing off tickets on time for month-end deadlines. Prepare and sign
(essential) Degree (preferable) Regulatory Exam (RE Exam) (highly advantageous) Requirements: Own laptop
(essential) Degree (preferable) Regulatory Exam (RE Exam) (highly advantageous) Requirements: Own laptop
incoming client inquiries via phone, email, and ticketing system
support to all SyNCH users.
Plan tickets for teams every day (Project Management) Manage numerous teams and track daily tickets. Manage teams have completed daily summaries. Closing of tickets. Vehicle management (rentals, inspections etc.)
room Ensure all tickets are handled on urgent and performance influence Logging tickets for IT technicians technicians, ensure timelessly closing of tickets with feedback to person requested Arrange and plan equipment through tickets that is logged Close tickets with full details Logging and managing of tickets to 3 rd
throughout the rest of the organisation and owning all tickets from cradle to grave Service Level Management Monitor service levels and functional ownership of all tickets logged from cradle to grave once escalated to a report on this weekly/ monthly. FCR is defined as a ticket resolved at first contact or by a single resource in under 1 hour. The target is 70% of tickets to be FCR. Ticket Ownership Responsible for delivering a within the agreed service levels, and owns all tickets from cradle to grave. Ensure that technical and
Science/Mathematics/ Stats or equivalent
insight. If you have completed a minimum of 7 CT exams and have experience in short-term insurance, please