Prepare and distribute hardware to users. Provide remote support to users. Install and configure software and
and teach clients to use programmes. Offer remote support from an office or perform hands-on work at
user training functions on customer sites. Remote support functions via phone and email. On-site support user training functions on customer sites. Remote support functions via phone and email. On-site support
Directory, Group Policy, and all those nifty remote support tools Excellent communication skills Qualification:
supporting our valued external customer base. Remote IT Telephone Support for customers Remote assistance covering with SLA time Remote IT Maintenance and Scheduled Server maintenance Onsite IT Support and Project installation (optional) Other Requirements: Previous IT remote telephone support experience Fluency in English is mandatory
service and customer support during field visits. Remote support strongly suggested. Manage all on-site installation
infrastructure at clients' premises. Provide Remote support via TeamViewer/AnyDesk. Serve new and existing
Responsibilities:
â Onsite and Remote end user support for all desktop devices for the staff
â Be required to travel to remote sites to support users or complete projects
â First
Impact / Site outage Tickets logged. First Line Remote Support. Conduct First line checks on new tickets and
Tickets logged.