will focus on managing client service teams and developing strategies to improve service delivery and client Market Key duties of the Client Services Manager: Develop and execute strategies to establish the technical and onboarding process for technical support specialists, operations staff, and other team members Oversee inquiries from real estate agents using the platform Develop and implement procedures for troubleshooting technical exceptional customer service Collaborate with product development and engineering teams to address platform bugs
(4) Operations Co-Ordinators, SLA Contract and Account Management: 1.Review and ensure compliance with Evaluate overall performance in SLA contract and account management, identifying areas for improvement. completion. 10. Identify and mitigate project risks, develop contingency plans, and ensure compliance. 11. Establish
(4) Operations Co-Ordinators, SLA Contract and Account Management: 1.Review and ensure compliance with Evaluate overall performance in SLA contract and account management, identifying areas for improvement. completion. 10. Identify and mitigate project risks, develop contingency plans, and ensure compliance. 11. Establish
the organization and non- organization clients Develops and maintains strong relationships with customers relevant departments i.e transport, warehouse, accounts etc and external sales representatives Following credit notes are done and followed up with the accounts departments Calling customers when necessary,
the organization and non- organization clients Develops and maintains strong relationships with customers relevant departments i.e transport, warehouse, accounts etc and external sales representatives Following credit notes are done and followed up with the accounts departments Calling customers when necessary,
understanding across all business units.
Performance Areas: •Assist Customer Services and Key Account Manager’s with efficient shipment movement •Responsible •Create status report for Customer Service or Key Account Managers •Assist with resolution of Debtors queries queries •Ensure clients, Customer Service, Key Account Managers are updated with regards to daily shipment •Manage estimates and advice Customer Service or Key Account Managers of deviations •Report directly to the
The company focuses on the development of financial systems which delivers innovative fostering mutually beneficial relationships and developing innovative & sustainable solutions for all transactional processing
● Practice accountability, efficiency and consistency when resolving
medical representation, or interaction with specialists.
negative feedback, advice/queries, engage at-risk accounts, provide clients with recommendations on how to valuable content for clients, engage in-opportunity accounts, host 1 on 1 training sessions, monitor client's facing role such as Client Experience or Technical Account Management role IT/Tech related experience Experience