Technology (NQF level 5)
dynamic environment. We are looking for Systems Admin Team Lead to provide Hardware Maintenance, Server maintenance at Data Centres Gambling – 0800 Services: FreePBX extension management / manage call recordings Cloudflare
application support; NetSurIT Cloud operation security centre). Computer builds (standard company build policies) offices across SA (remote configuration). Covering calls for other office facilities such as connectivity office connectivity; phones). Record and analyze IT calls logged and determine patterns to pro-actively assist within budget, liaising with landlords/property agents, reviewing lease agreements, etc. Assist with office
OS and software related issues Competent in call centre management tools Matric National Diploma: Information
overseeing the performance and relationships with agents across Africa, while also mitigating risks associated and implementation Commercial expertise including agent management Africa risk management experience advantageous Responsibilities: Africa Agent Network Management: Facilitate the onboarding of new agents as required. Cultivate with agents to foster trust and cooperation. Define and measure relevant KPIs for evaluating agent performance performance. Establish a system for regular evaluation of agent performance. Client Management: Understand and address
overseeing the performance and relationships with agents across Africa, while also mitigating risks associated and implementation Commercial expertise including agent management Africa risk management experience advantageous Responsibilities: Africa Agent Network Management: Facilitate the onboarding of new agents as required. Cultivate with agents to foster trust and cooperation. Define and measure relevant KPIs for evaluating agent performance performance. Establish a system for regular evaluation of agent performance. Client Management: Understand and address
LogMeinRescue to setup) Printer Mapping Use of local admin passwords to install Microsoft software on user devices including MCafee Antivirus Use of local admin password to install software on user devices Adding Outlook Support Distribution list management TEAMS Admin Centre Creating Teams and Channel Creating and managing policies Virtual machine management Teams Voice Manage call queues Manage auto attendants Teams voice new starters/leavers
including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
Logistics Director, you will be responsible for Africa agent performance and relationship management, identifying r />Africa Agent Network Management