available for a Medical Detailing Representative, servicing the Southern Suburbs and Garden Route in the Western about our product portfolio. You'll manage your customer base and territory effectively while promoting level. Obtain and maintain visual market share at customers with on-shelf execution of relevant point of sale latest product information and knowledge and train customers in line with company guidelines. Attending sales sessions and ad hoc marketing functions. 3. Customers Maintain customer relationship at store level (Pharmacists
available for a Medical Detailing Representative, servicing the Southern Suburbs and Garden Route in the Western about our product portfolio. You'll manage your customer base and territory effectively while promoting level. Obtain and maintain visual market share at customers with on-shelf execution of relevant point of sale latest product information and knowledge and train customers in line with company guidelines. Attending sales sessions and ad hoc marketing functions. 3. Customers Maintain customer relationship at store level (Pharmacists
team on service standards, product knowledge, and customer interaction.
2. Resolve customer queries complaints promptly.
3. Develop and maintain high customer satisfaction levels.
4. Drive sales by ensuring
10. Preparing training programs and training reps on weak areas
11. Monitor and control days appropriate, to correct unacceptable behaviour. Monitor reps attendance and conduct and initiate appropriate
and improving excellent customer service by playing an active role in customer contact situations, thereby healthy customer relationships. Grade 12/Matric certificate and the ability to understand Afrikaans speaking
and improving excellent customer service by playing an active role in customer contact situations, thereby healthy customer relationships. Grade 12/Matric certificate and the ability to understand Afrikaans speaking
relevant personnel; • Promoting customer service by creating a customer-focused culture and setting high high standards for customer service through empowering, managing and leading staff; • Management of personnel parts compulsory) . .• Must be fully bilingual in Afrikaans and English The following will serve as a recommendation
Retail who will identify the customer's specific needs and provide accurate service and product information general. Attending to Customers Greet and acknowledge customers Direct/accompany customers to correct product product location Identifying customer needs Resolve customer queries Assist customers in showroom Maintain on on going customer services during busy trading periods. Taking telephonic orders for delivery/collection of customer purchases during busy trading periods. Typing/faxing/emailing quotations to customers (where
Retail who will identify the customer's specific needs and provide accurate service and product information general. Attending to Customers Greet and acknowledge customers Direct/accompany customers to correct product product location Identifying customer needs Resolve customer queries Assist customers in showroom Maintain on on going customer services during busy trading periods. Taking telephonic orders for delivery/collection of customer purchases during busy trading periods. Typing/faxing/emailing quotations to customers (where
who will identify the customer’s specific needs and provide accurate service and product information
Attending to Customers
external customers to achieve business strategy Engage stakeholders and manage adherence to Service Level requirements Monitor and manage the productivity of service providers as per the SLA Maintain hygiene, health and Joint Ventures (JV's) Complete and monitor service provider scorecards as per the SLA (Blitz's, security and operations processes Ensure exceptional customer service at all touch points Ensure efficient shop-keeping shop-keeping and house-keeping disciplines Manage customer interactions, complaints and requests Drive and