will be responsible for coordinating warranty repairs, processing insurance claims, and maintaining accurate for the company. Coordinate warranty claims and repairs with automotive manufacturers and dealerships to vehicle models and components. Maintain accurate records of warranty claims, repairs, and reimbursements vehicle damage, determine liability, and prioritize repairs based on business needs and contractual obligations
Key performance areas: Main Responsibilities: Technician scheduling and execution of the service call call outs Scheduling call outs with in-house technicians and sub-contractors Logging and managing tickets to Finance. Check Technicians clock-in/out for overtime calculation Book technician accommodation Process
Key performance areas: Main Responsibilities: Technician scheduling and execution of the service call call outs Scheduling call outs with in-house technicians and sub-contractors Logging and managing tickets to Finance. Check Technicians clock-in/out for overtime calculation Book technician accommodation Process
spare parts requirements for installations and repairs. Conducting stock takes as required by Head Office administration and office duties. Distributing technician work efficiently. Ordering stock from Cape Town
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Qlikview and Workwide Allocating breakdown calls to technicians. Constant customer communication and feedback Must have an outgoing personality to work with technicians, admin team, sales team and customers. Must have
Qlikview and Workwide Allocating breakdown calls to technicians. Constant customer communication and feedback Must have an outgoing personality to work with technicians, admin team, sales team and customers. Must have
members
clients onsite and online
targets with a healthy balance between internal Technicians, overtime, and outsourced jobs. Maintain positive maintaining team capability (both admin staff and technician skills on admin work). Administer, finalize, personally manage one region: Ticketing, schedule technician, process paperwork and close out tickets. Ensure