role. Strong knowledge of travel destinations, airlines, hotels, and travel regulations. Excellent communication Extensive knowledge of global travel destinations, airlines, hotels, and travel logistics. Strong sales, negotiation
weekends where necessary Able to draw cargo from airline if needed. Registering files on system, tracking
collaboration tools. Jira Ticketing System Management: Oversee and administer the Jira ticketing system, ensuring effectively tracks, manages, and resolves IT support tickets and project tasks. ERP Administration: Manage the technologies. Proficient in managing the Jira ticketing system, Sage X3 ERP (Advantageous), Active Directory
lives safe and successful Following up on incident tickets to make long term improvement Actively making suggestions suggestions to reduce the number of problem tickets Proactive improvements in daily IT operations Qu
including site monitoring, corrective intervention tickets and Tier 2 network operations support requirements Responsible for handling corrective intervention tickets, diagnosing network problems, and implementing and skills in handling corrective intervention tickets promptly to address network disruptions. Ability
12 1 - 2 years' Banking experience 1 - 2 Years' ticket management experience FICA knowledge RESPONSIBILITIES:
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
management). Resolve incident tickets. Analyse and resolve problem tickets. Experience with VIP and End-user
table (PST) as and when required. Log ERP support tickets with the global support team for any system-related reconciliation processes. Track progress of ERP support tickets and follow up with the global support team to ensure
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.