junior technician. Excellent with documentation Ticket management Site documentation Time Logging Strong
Matric - Experience in Reporting - manage support tickets - 1 Year IT Admin or Coordinator within telecoms
Plan tickets for teams every day (project management) Manage numerous teams and track daily tickets Manage Oversee that teams have completed summaries Close tickets Vehicle management (rentals, inspections etc.)
updating or logging tickets · Escalating tickets to relevant departments · Opening tickets and following up
updating or logging tickets · Escalating tickets to relevant departments · Opening tickets and following up
Services/RDP environments and experience with a ticket documenting / tracking system. You must have a assigned issues and customer interactions in a ticket documenting / tracking system (JIRA). REQUIREMENTS: Support and Call Centre experience. Experience with a ticket documenting / tracking system. Good telephonic
12 1 - 2 years' Banking experience 1 - 2 Years' ticket management experience FICA knowledge RESPONSIBILITIES:
customers with technical support and logging tickets
years' Banking experience
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.