peripherals Update software Respond to help desk tickets, emails, and phone calls
peripherals Update software Respond to help desk tickets, emails, and phone calls R 12000 - R 15000 - Monthly
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
and verbal faults are logged on the ticket system.
management). Resolve incident tickets. Analyse and resolve problem tickets. Experience with VIP and End-user
for resolving IT issues, providing support via a ticket-based system. Your day-to-day tasks will involve management
for resolving IT issues, providing support via a ticket-based system. Your day-to-day tasks will involve management Logging customer queries and updating tickets with SLA time Remote IT Maintenance and Scheduled
effectively and efficiently. Ticket Management: Skillfully triage incoming tickets, dispatching resources based
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
is repeat business. ENVIRONMENT: ENSURE daily tickets are completed and resolved within a reasonable provide Desktop Support for dealing with day-to-day tickets and call outs, collect and deliver stock and services