International Car Rental Company based at the Airport requires an exceptionally well-groomed and spoken
Rental Agency based at the Cape Town International Airport. They require an effective problem-solver who can Addressing customer enquiries, concerns, and complaints Handle escalated issues and ensure customer satisfaction
flight disruptions and/or cancellations;
offloading of baggage and cargo;
Rental Agency based at the Cape Town International Airport. They require an effective problem-solver who can Addressing customer enquiries, concerns, and complaints Handle escalated issues and ensure customer satisfaction
International Car Rental Company based at the Airport requires an exceptionally well-groomed and spoken
Ability to handle high volume work, prioritise and work under pressure Key duties – Handle inbound calls
system, taking required action and escalation handling. Delivering results as per Service Level Agreement system, taking required action and escalation handling. Delivering results as per Service Level Agreement
system, taking required action and escalation handling. Delivering results as per Service Level Agreement system, taking required action and escalation handling. Delivering results as per Service Level Agreement
targets are met, and customer interactions are handled professionally and efficiently. Customer Support: qualitative and quantitative targets. Anticipate and handle call escalations when necessary. Devise strategies Record-keeping: Follow and create communication scripts when handling different topics. Seize opportunities to upsell technologies. Problem-solving skills and ability to handle customer complaints effectively. Attention to detail