Role: We are seeking a driven and experienced Service Desk Team Leader to lead and inspire our team in smooth operation of the service desk, ensuring we meet all agreed-upon service level agreements (SLAs) (SLAs) and deliver a consistently high-quality service Team Leadership and Development: Provide strong leadership leadership and direction to the service desk team, fostering a positive, collaborative, and high-performing performance, and manage their output along with KPIS Service Desk Operations: Oversee the efficient and accurate
Must have matric 3 years of experience in an IT service desk or technical support role. ITIL Foundation configurations. Experience with remote desktop tools and IT service management software. Mentorship ABOUT US EXL is industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a twenty years of experience in delivering business services, garnering stellar client references, and maintaining Must have matric 3 years of experience in an IT service desk or technical support role. ITIL Foundation
Software Development Solutions External Client Service Account Manager – Gauteng Permanent position Matric working experience in the IT software solutions services rendered to EITHER: the Pension, Provident and or other Financial services /OR Healthcare Industries or other financial services Must have Project Managing Software Development Solutions External Client Service Account Manager appeared first on freerecruit.co
technical aspects of the surveillance service Liaise with the Service / Technical Department with regards suppliers / providers with regards to equipment and services Installing, maintaining, repairing and updating
Logging customer calls; Opening job card; taking photos of faulty equipment; Providing full detailed reports from technician to clients; Opening reports; Dealing with client from opening Job card till job completion; ensure invoices are done; dealing with warranties. Matric; 2 years' experience as a
Lead and manage the Client Services business unit, including Specialists, Engineers, Account Managers administrative staff. Lead, manage and grow the Client Services business unit, overseeing a team of Specialists individual is accountable for all aspects of client service contracts, including end-user devices, IT support Management, Project management and related services. The Services Manager will drive revenue, sales, solutions management and apply for tenders within the client services domain. Additionally, they will leverage their
requires a Print Service Supervisor - Mid Management. The Office Automation Print Service Mid Management oversees the day-to-day operations of the print services department within the office automation framework efficient and high-quality print and document services, ensuring optimal utilization of print resources Supervise, lead, and motivate a team of print service professionals. Provide guidance, training, and improvement. Print Service Management: Oversee the planning, execution, and monitoring of print service operations
your role is pivotal in ensuring exceptional service for our clients by bridging the gap between them tailor our services accordingly, and act as an advocate to ensure retention through excellent service delivery delivery. By ensuring a seamless integration of our services into our client's operations, you will assist ensure alignment between billed and supported services, promptly addressing discrepancies and facilitating collaborating closely with the technical team. Service Satisfaction and Retention: Monitor and maintain
your role is pivotal in ensuring exceptional service for our clients by bridging the gap between them tailor our services accordingly, and act as an advocate to ensure retention through excellent service delivery delivery. By ensuring a seamless integration of our services into our client's operations, you will assist ensure alignment between billed and supported services, promptly addressing discrepancies and facilitating collaborating closely with the technical team. Service Satisfaction and Retention: Monitor and maintain
maintenance, and servicing of hygiene equipment and systems. You will be responsible for handling service calls maintenance visits, and providing exceptional customer service. This role requires a combination of technical strong communication skills to deliver high-quality service to clients. Key Responsibilities: Installation: action to address them promptly. Service Calls: Respond to service calls from clients in a timely manner throughout the service process to ensure satisfaction and minimise downtime. Service Visits: Conduct