7 service window for both change and incident handling Tickets can be opened as service request or real Service time DAM operations concerning ticket handling: Critical/High/medium/low: 724 Solution time DAM DAM operations concerning incident ticket handling: Critical: 1 Std. High: 4 Std. Medium: 17 Std. Low: DAM operations concerning service request ticket handling: Critical: 1 Std. High: 4 Std. Medium: 17 Std
including MSSQL, MySQL, and Postgres, as well as handling JSON and XML data formats.
Capable in implementing
and improvement. • Administering, managing and handling database management systems, such as the creation
academic / Corporate history research Experience handling multiple projects at once while adhering to deadlines
and improvement. • Administering, managing and handling database management systems, such as the creation
/>- An ability to handle pressure
- Strong problem-solving and conflict-handling skills
Personal
resolve issues related to mobile communications. Handle email-related inquiries. Offer 1st and 2nd line troubleshooting desktop equipment. Discretion in handling sensitive information. Customer satisfaction focus
skills An ability to handle pressure Strong problem-solving and conflict-handling skills Personal attributes
documentation of test cases.
includes defining workflows, logic, data handling, error handling, and integration points. Tool Selection maintenance tasks such as updating workflows, handling exceptions, and optimizing automation processes