jobs and updating customers as needed. Quality Assurance: Performing quality checks on completed service
items, escalations and queries are resolved within SLA.
quality system through conducting of Quality Assurance Audit Conducting Threat and Risk assessments and
quality system through conducting of Quality Assurance Audit Conducting Threat and Risk assessments and
and tempo activations. Query resolution Quality Assurance and adherence to prescribed procedures Logistics
and tempo activations. Query resolution Quality Assurance and adherence to prescribed procedures Logistics
agent performance and conduct regular quality assurance checks of call and ensure processes and procedures