Centre Quality Assurers for our client based in Pretoria. MUST have a Quality Assurance certificate Responsible for Quality Assurance in the Call Centre Customer Service Matric / Grade 12 Quality Assurance certificate
Centre Quality Assurers for our client based in Pretoria. MUST have a Quality Assurance certificate Responsible for Quality Assurance in the Call Centre Customer Service Matric / Grade 12 Quality Assurance certificate
maintained. SLA monitoring •Adhering to external SLA with retailer (21 day) •Adhering to internal SLA (7 day) •Immediate action during “high influx periods” to ensure SLA is adhered. •Addressing area managers (regional managers) repairs in the relevant time •Repairs internal SLA •Daily SLA Report Feedback Inventory: •Forecast spare
maintained. SLA monitoring •Adhering to external SLA with retailer (21 day) •Adhering to internal SLA (7 day) •Immediate action during “high influx periods” to ensure SLA is adhered. •Addressing area managers (regional managers) repairs in the relevant time •Repairs internal SLA •Daily SLA Report Feedback Inventory: •Forecast spare
have a Quality Assurance certificate Team management Customer Service Quality Assurance Matric / Grade Grade 12 Quality Assurance certificate Min. 8 years Teamleader experience Excellent people skills Excellent
have a Quality Assurance certificate Team management Customer Service Quality Assurance Matric / Grade Grade 12 Quality Assurance certificate Min. 8 years Teamleader experience Excellent people skills Excellent
with PW so that Raw Material can be secured. An SLA is a pre-requisite in support of forward planning
productivity targets are met according to the department's SLA Measure adherence to compliance by ensuring fair productivity targets are met according to the department's SLA Measure adherence to compliance by ensuring fair
productivity targets are met according to the department's SLA Measure adherence to compliance by ensuring fair productivity targets are met according to the department's SLA Measure adherence to compliance by ensuring fair
agent performance and conduct regular quality assurance checks of call and ensure processes and procedures