Co-Ordinators, SLA Contract and Account Management: 1.Review and ensure compliance with SLA contracts, including handle escalations. 2.Evaluate overall performance in SLA contract and account management, identifying areas
Co-Ordinators, SLA Contract and Account Management: 1.Review and ensure compliance with SLA contracts, including handle escalations. 2.Evaluate overall performance in SLA contract and account management, identifying areas
within agreed authority levels and within agreed SLA. Job Responsibilities: Investigate all cases of potential of referral sources into CFS; working to agreed SLA's and following the Policy Validation Guide and CFS ensuring all correspondence is actioned with agreed SLA's. Promptly identifying matches that do not require closure is actioned in a timely manner, within SLA's. Maintain positive relationships with all business
within agreed authority levels and within agreed SLA. Job Responsibilities: Investigate all cases of potential of referral sources into CFS; working to agreed SLA's and following the Policy Validation Guide and CFS ensuring all correspondence is actioned with agreed SLA's. Promptly identifying matches that do not require closure is actioned in a timely manner, within SLA's. Maintain positive relationships with all business
within agreed authority levels and within agreed SLA. Job Responsibilities: Investigate all cases of potential of referral sources into CFS; working to agreed SLA’s and following the Policy Validation Guide and CFS ensuring all correspondence is actioned with agreed SLA’s. Promptly identifying matches that do not require closure is actioned in a timely manner, within SLA’s. Maintain positive relationships with all business
ensure completion of the service within the clients SLA. Updating the call logging system. Scheduling and
designated Telco functions as per standard procedures (SLA procedures).
by Management. Sectional performance parameters: SLA as reported weekly, average will be measured Taking & SP's Staff management intiatives Quality Assurance Client Satisfaction Qualification - Essential
by Management. Sectional performance parameters: SLA as reported weekly, average will be measured Taking & SP's Staff management intiatives Quality Assurance Client Satisfaction Qualification - Essential
promote the Scheme Sectional performance parameters: SLA as reported weekly, average will be measured Taking & SP's Staff management intiatives Quality Assurance Client Satisfaction Qualification Grade 12 Medical