overseeing all aspects of the inbound customer support channels at BetXchange. This role requires a deep handled professionally and efficiently. Customer Support: Work with all inbound channels to address customer of the company's software to provide effective support. Stay informed about current sporting events to
management
Manage the customer support team in resolving queries logged by customers across communication and sales channels.
Collaboration
provide answers to questions and offer customer support. The goal, overall, is to build both the engagement
point of contact for our customers, providing support and resolving queries via multiple channels including Skills and Qualifications: Proven customer support experience or experience as a client service representative
point of contact for our customers, providing support and resolving queries via multiple channels including Skills and Qualifications: Proven customer support experience or experience as a client service representative
appropriate. Create and maintain a positive, supportive, customer-oriented environment for all the organization strong relationships with customers by providing support, information, and guidance Liaising with all relevant
appropriate. Create and maintain a positive, supportive, customer-oriented environment for all the organization strong relationships with customers by providing support, information, and guidance Liaising with all relevant
reconciliation processes. Client Support: Provide strategic guidance and support to clients on compliance issues
departmental requirements and internal operations support and standards Apply coaching for performance principles ensure that your current Line Manager is aware and supports your application ABOUT US Who we are is because departmental requirements and internal operations support and standards Apply coaching for performance principles ensure that your current Line Manager is aware and supports your application ABOUT US Who we are is because