internal stakeholders. Support the cost and profit centre Managers with financial analysis and intelligence costs/budgets. Prepare monthly analysis of cost centres to identify areas of concern to be addressed. Generate park journals in SAP. Maintain cost and profit centre structure within SAP to ensure alignment with BU/value
respect, accountability, client-driven and people-centred, and passionate and motivated staff members are
the business unit. Support the cost and profit centre managers with financial analysis and intelligence/insights timely accrual of cost for work done and ensure cost centre owners take full accountability and are in control presented within agreed deadlines. Guidance to cost centre owners on financial decisions including scenario
Key Performance Areas Customer Service - Receive calls from senior customer engineer/ help desk. - Verify/ users. - Keep users posted on the progress of their calls. - Ensure that there are no comebacks on work done remote/satellite customer call-outs (hardware, software and network calls). - Provide telephone infrastructure
TRANSPORT
* MUST be available for Call outs/Breakdowns
* Clean Criminal
aging buckets. Receiving inbound calls/ensuring outbound quality call quota is reached daily/weekly/monthly query handling will be checked. Quality of e-mails, calls and letters sent will be evaluated. Quality of notes
aging buckets. Receiving inbound calls/ensuring outbound quality call quota is reached daily/weekly/monthly query handling will be checked. Quality of e-mails, calls and letters sent will be evaluated. Quality of notes
work and overall performance of regional IM data centre (DC) technology systems.
if you are: - A people's person - Willing to cold call and learn phone persuasion skills - Able to speak
business development strategy and action plans in consultation with the Sales Director.
Target and engage
decision makers.
Adopt a research-based and consultative approach to intimately understand the clients
Negotiate pricing and contract terms in consultation with the Sales Director.
Prepare regular
business development strategy and action plans in consultation with the Sales Director.
Target and engage
decision makers.
Adopt a research-based and consultative approach to intimately understand the clients