standards are adhered to when dealing with customer calls and correspondence. Update customer details and customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA's)
industry. We are seeking a talented Call Centre Agent as well as Call Centre Team Leader to join our team and success. Call Centre Team Leader Assist in designing debtor engagement processes with the Call Centre Manager members. Monitor and manage call centre productivity. Compile call centre feedback as needed. Conduct Manage debtor engagement escalations. Achieve call centre performance KPIs. Create and implement incentive programs. Build sustainable morale and team. Call Centre Agent Contacting Debtors: Initiate contact with
Description The Call Centre Operator will be responsible for operating and ordering for products. The based in the East London office. Min Requirements: Matric Certificate in Customer Service Qualification Evolution advantageous Responsibilities: Operate Call-centre to receive and optimise orders Co-ordinate orders
We urgently require experienced Call Centre Team leaders for our client based in Pretoria. MUST have Team management Customer Service Quality Assurance Matric / Grade 12 Quality Assurance certificate Min. 8
from customers, assisting with complex service calls, technician support, queries around parts.
MS Outlook (Excellent email étiquette) • Cold Calling Other: • Own transport • Working hours 08h00 – Contributing to and driving sales by effectively calling clients. • Achieving sales targets and converting
an experienced Call Centre Agent to join the Port Elizabeth team, · Advanced level call and enquiry handling handling, · Receive incoming telephone calls from customers and/or delivers scripted or non-scripted messages standards and rules in order to meet key contact centre performance goals for customer satisfaction, productivity indicators · Grade 12 · Minimum 1 – 2 years call centre experience, · Working knowledge of medical aids
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to
consultants Anticipate escalation and take over calls when needed Provides communication and follow up and company related issues, changes or actions. Matric RE5 - Preferred Advance computer skills R9,500
year’s quality management experience in a Call Centre environment to join their team on a 3 year contract or similar ATS systems.
The contact centre service will support the channels below (and any support (both inbound and outbound).