technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests Provides 24X7 IT support in the call centre on hardware and software matters Timely creates user accounts, user licenses Coordinates with the approval of the manager; timely purchase and installation of IT consumables and as per company policy Escalates IT matters in a timely manner to the relevant IT management personnel
business on release plan and requirements Take part in all stages of the project life cycle, including applications and web technologies advantageous Call centre/contact centre experience is a bonus Problem solving
including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting rotational shift work. ATTRIBUTES: Good communication, time management and interpersonal relationship skills
CPT006889-ST-1 PARALEGAL - NEDBANK BOND CENTRE (RETAIL) PARALEGAL - FNB BOND CENTRE (DEVELOPMENTS) CAPE TOWN CBD Immediately / ASAP Qualities: Team Player / Flexibility / Time Management / People Skills Consultant: Stephnie
CPT006889-ST-1 PARALEGAL - NEDBANK BOND CENTRE (RETAIL) PARALEGAL - FNB BOND CENTRE (DEVELOPMENTS) CAPE TOWN CBD Immediately / ASAP Qualities: Team Player / Flexibility / Time Management / People Skills Consultant: Stephnie
escalation from the Service Desk Analyst, Cloud Command Centre or in conjunction with other Specialist teams within systems. Act as a point of escalation for support calls which cannot be resolved by more junior teams. Perform systems/environments. Escalate to vendors as necessary if timely resolution of an incident or problem is not possible partner and supplier requests, telephone calls and emails in a timely and professional manner. Ensure target target SLAs for response and resolution times are met. REQUIREMENTS: A minimum of 3 years of 2nd Line hands-on
you As a company, collaboration is a key central part of the business. In this hybrid role, you will collaborate Digital/Design space. Skills and Attributes: User-centred design experience Highly proficient in design and teams including product development and the contact centre. A flexible approach as you'll be required to work
resolved; Receives calls for assistance, installations, and general maintenance; logs calls and takes appropriate to ensure a satisfactory response with acceptable time frames for the user community; provides management maintaining a source of hardware systems, components, parts, and peripheral devices; problem resolution; and of supplies and parts are maintained and that all shortages are ordered in a timely manner; Maintains
& Transformation (BC&T). This role forms part of the Leadership/MANCO for the BC&T department Services Management of the Group-wide Lean Agile Centre of Excellence (LACE) What will make you successful Undertake a leadership role within Business Change Form part of Business Change MANCO team that takes collective and KPI's to ensure quality delivery. Create a centre of excellence that maintains, standards, practices Traditional). Act as Product Manager for the Lean Agile Centre of Excellence that promotes matures Agile ways
individual to join their team as a Full-Time 2nd Line IT Support Person. As part of our dynamic team, you'll play party vendors for seamless integration Adherence to call logging processes and meeting SLAs Password resets Logging customer queries and updating tickets with SLA time Remote IT Maintenance and Scheduled Server maintenance