skills. Lead, coach, and motivate a team of Contact Centre agents to deliver departmental KPI's, targets and Qualifications: Grade 12 with Mathematics and Accounting Call Centre qualification is an advantage. Credit Management administrative support 2 Years Operational contact centre enviroment Knowledge and Skills: Listening skills
invoicing, calls to clients, communication with clients re deliveries, answering of telephone calls, etc. Excellent communication and interpersonal skills Good time management skills Strong organization skills with transport essential Competencies Ability to work as part of a team Self-motivated and reliable Well-organised
activities as predetermined by Property Manager and Centre Manager Decision making authority: Decisions are Business Writing Skills, Financial / Numeracy Skills, Call & Query Analysis, Computer Literacy - MS Office Interface / relationships with: Internal : Property / Centre Manager, Lease Administrator, Debtors Administrator
Managing client expectation on expected turnaround times for submitted requests; Adhering to underwriting have Min. 3 Years Insurance experience in a Call Centre Commercial Insurance experience RE would be an
Managing client expectation on expected turnaround times for submitted requests; Adhering to underwriting have Min. 3 Years Insurance experience in a Call Centre Commercial Insurance experience RE would be an
orders; Transport cargo to and from distribution centres and plants; Issuing and reconciling of invoices; g deliver perishable good at the right specific time; Delivering of goods. Code 14 driver's licence VALID
orders; Transport cargo to and from distribution centres and plants; Issuing and reconciling of invoices; g deliver perishable good at the right specific time; Delivering of goods. Code 14 driver's licence VALID
telephone call for next step e.g. set up a meeting in person or arrange for a Zoom/Teams call, as and when newly accepted invites with an email and telephone call.
Social Media Adverts – Facebook, Linked and specific targeted projects via email and phone calls e.g. hospice branches, healthcare groups etc
Ad sales/rental activities as part of a long-term growth plan.
Some degree of cold calling is expected for specific
telephone call for next step e.g. set up a meeting in person or arrange for a Zoom/Teams call, as and when newly accepted invites with an email and telephone call. Social Media Adverts – Facebook, Linked and other specific targeted projects via email and phone calls e.g. hospice branches, healthcare groups etc Ad sales/rental activities as part of a long-term growth plan. Some degree of cold calling is expected for specific
requests within SGT's control). Responsible for the timely and effective response to IT user queries and problems on the CA and SRS system Provide update on Jira calls if needed Provide Remote support for WFH users Coordinating Good people management skill Problem solving skill Time management - prioritizing important issues Be able Services with an emphasis on Service Management Call Center Support experience will be advantageous Sound advantageous Understanding and experience in Avaya Call Center Telephony Personal Attributes Interpersonal