Innovators Thrive!
We are seeking a Call Coordinator with strong communication skills do:
Your expertise:
We're seeking Call Centre Agents - Johannesburg (Midrand). To sell a range of products to potential customers & Responsibilities • Making professional sales call to customers. • Knowing the product being sold. Handling and overcoming objections from clients. Call Center experience
We're seeking Call Centre Agents - Johannesburg (Midrand). To sell a range of products to potential customers & Responsibilities • Making professional sales call to customers. • Knowing the product being sold. Handling and overcoming objections from clients. Call Center experience
Responsibilities:
further expansion, we currently have the role of Call Centre Agent.
Purpose of the job:
Ensuring Applying customer service/care principles to all calls
Working with People
Ability to learn grasp information
Minimum 1-year previous call center experience (Preferred)
Excellent listening
standards are adhered to when dealing with customer calls and correspondence. Update customer details and customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA's)
consultants Anticipate escalation and take over calls when needed Provides communication and follow up
for a Call Centre Manager. The role will involve the daily running and management of the call centre areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission the medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
civil, criminal and labour related matters in a call centre environment. May be required to work flexi (written and oral); Must be able to function in a call centre environment. Experience and Qualifications
you’ll do: