you’ll do:
you’ll do:
customer service. The engineer answers incoming calls, tracks all information on the Remedy system along accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers informed VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble Identify trends by monitoring and analysing incoming calls, problems and support requests. Use the required forthcoming attractions. Escalation and management of calls to agreed SLA's Avoid requests from breaching target
Reference: NWA003112-PCa-2 Calling all experienced Senior C# Developers looking to join a renowned International send your CV to pcalvinnetworkrecruitment.co.za or call me on 011 622 9526. Annually
/>- Interaction with clients through meetings, calls, and emails
- Troubleshoot system issues and
through configuration and resolve Production Support calls
email your cv to pcalvinnetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2
Analysing and Assessing
* Helpdesk - Ensure all Calls logged on Help Desk
* Clean Criminal
inventory of return stock/stock control. Ensure all call out forms are completed correctly and keep a detailed
/>· Interaction with clients through meetings, calls and emails
· Responsible for troubleshooting
ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities