interaction required or complexities involved in cases. Manage and ensure efficient enforcement of Main Collective
interaction required or complexities involved in cases. Manage and ensure efficient enforcement of Main Collective
provide relationship management service, active case management and broker visits via email, telephone or in producing financial advisors • Active case/pipeline management • Provide first time resolution where
provide relationship management service, active case management and broker visits via email, telephone or in producing financial advisors • Active case/pipeline management • Provide first time resolution where
tickets and ensure all parties are kept updated Case Management: Take accountability for cases in the department
income not be sustainable.
5. Case Management
Ensure Case requests are attended to
the relevant parties.
All cases to be captured on the CRM management system in the prescribed expectations
ability. Analysis of medical data available e.g. Case Manager's Reports, Clinical Records and Medico - Legal ability. Analysis of medical data available e.g. Case Manager's Reports, Clinical Records and Medico - Legal
ability. Analysis of medical data available e.g. Case Manager's Reports, Clinical Records and Medico - Legal ability. Analysis of medical data available e.g. Case Manager's Reports, Clinical Records and Medico - Legal
and technical requirements into test case scenarios and managing test case creation.
capture test cases Executing the test cases Tracking and manage defects -Testing progress reporting 2