Performance management Staff development Change management Effective management of Call Centre &
& Request Management, Problem Management, Change Management, Release Management, Event Management, Service
understanding of ITIL processes (Incident, Change, and Problem management)
Advantageous Skills:
Change management)
Performance management Staff development Change management Effective management of Call Centre &
crucial in this role. She should also possess change management skills to implement process changes both internally operational processes that leverage technology Change management skills to implement process changes internally
crucial in this role. She should also possess change management skills to implement process changes both internally operational processes that leverage technology Change management skills to implement process changes internally
processes, systems and roles according to the change management plan. Manage the stakeholders by ensuring clients and management informed. Ensure the change management process is led and supported together with
processes, systems and roles according to the change management plan. Manage the stakeholders by ensuring clients and management informed. Ensure the change management process is led and supported together with
effective test planning.
Your expe
Work experience with incident management, change management and problem management. Advantageous Skills: