TrackWise systems (Deviations, CAPAs, Product Quality Complaints) Initiation of Internal deviations, allocation timelines Forwarding of all received product quality complaints, adverse events and medical enquiries to the
closely with brokers to address client inquiries, complaints and concerns. Liaison with the risk carriers address regulatory issues. Handle and oversee claim complaints. R 60 000 - R 70 000 - Monthly
management to resolve issues. Feedback on customer complaints, queries and requests. Communicate and upkeep recording and promptly acting upon customers complaints, queries and requests and feedback accordingly
Respond to new and current client base regarding complaints and service enquiries. Be a “brand ambassador” target driven Be calm when dealing with customer complaints and issues. Time Management Skills, Organisational
Respond to new and current client base regarding complaints and service enquiries. Be a “brand ambassador” target driven Be calm when dealing with customer complaints and issues. Time Management Skills, Organisational
Product Complaints: Liaising with the Responsible Pharmacist regarding product complaints and ensuring
ensure timeline performance;
within standard operating procedures Ensure all complaints and queries are resolved within SLA’s e.g., logistics relationships and take personal ownership of resolving complaints Drive usage of digital platform by promoting
regular sales reports
Manage customer sales complaints
Developed strategic / business plans for
non-conforming products, services, and customer complaints to management.