building appropriate, innovative and customer centric solutions for customers; while providing leadership to teams on how to continuously improve processes and customer experience. Drive cost efficiencies through the market · Pricing · Target Market · Financing · Customer Solutions · VAPS Define the strategic objectives surveys to determine the needs and requirements of customers Identify possible gaps in the current product management for archiving Manage Customer Service Identify the elements of customer behaviour in terms of trends
managing inventory and liaising with suppliers and customers. We are committed to fostering talent and providing with customers and quotations where required, process invoices and reconcile and send out customer statements shipments within the ERP system and reconciliation of customs VAT. Inventory – Management of physical inventory shipments and liaising with freight forwards for customers clearance and export requirements. Maintaining Duties Include (But Not Limited To): Front desk customer service, including answering phones. Manage schedules
the availability of stock and to maintain a high customer service level. Constantly liaise with global team support teams are aware of any changes to the customers demand. Part of your daily tasks would be to forge
experience using Pastel/ SAGE and Shipshape or similar customs clearing and forwarding industry software. You
experience using Pastel/ SAGE and Shipshape or similar customs clearing and forwarding industry software. You
Ensuring timely and accurate invoicing to clients/customers. Handling billing discrepancies and resolving records as requested. Customer Service and Communication: Providing support to customers/clients regarding
qualification Proficient in Microsoft Office Knowledge of customer service practices Budgeting and financial reporting forms for JHB branch (vetting and liaising with customers) Manage debtors increase requests Reviewing and
processing of customer invoices and receipts. Monitoring overdue accounts and following up with customers for payments
accounting and tax side if practice - role is customer facing, and the company has a fun, but hard working
(stock, debtors, creditors) Manage and facilitate customer and supplier queries. Ensure timely and accurate