claims Recoveries and third-party approaches Consultant: Mellissa Rambally - Dante Personnel Johannesburg
claims Recoveries and third-party approaches Consultant: Mellissa Rambally - Dante Personnel Johannesburg
potential customers or leads. Generate new business opportunities and expand the customer base. Reach Reach out to potential customers to introduce the company's products or services. Explain product features relationships with customers is crucial. Follow up with leads, provide ongoing support, and ensure customer satisfaction long-term relationships. Converting leads into paying customers. Meeting or exceeding sales targets. Qualifications
potential customers or leads. Generate new business opportunities and expand the customer base. Reach Reach out to potential customers to introduce the company's products or services. Explain product features relationships with customers is crucial. Follow up with leads, provide ongoing support, and ensure customer satisfaction long-term relationships. Converting leads into paying customers. Meeting or exceeding sales targets. Qualifications
OVERALL PURPOSE OF JOB:
Process customer service and technical service enquiries through :
to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive you'll serve as the primary point of contact for customer queries or complaints, extending support beyond hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with incidents. Participate in project onboarding of new customers and upgrades. Ensure incidents are resolved within Centre environment dealing with international customers. Valid driver's license and own transport. Ability
dispatching, and customer service. Ensure timely and efficient delivery of services to customers. Monitor service technicians to appropriate jobs. Communicate with customers to schedule appointments and provide updates on records of service requests, work orders, and customer interactions. Collaborate with other departments motion reports upon technician requests. Create new customer or user profiles as needed. Liaise with Field
prospective customers.
prospective customers. Perform cost-benefit and needs analysis of existing/potential customers to meet their maintain positive business and customer relationships. Reach out to customer leads through cold calling. Expedite the resolution of customer problems and complaints to maximize satisfaction. Achieve agreed status reports. Supply management with reports on customer needs, problems, interests, competitive activities