of Business Operations, Dealer Management and Customer Management
currently seeking a dynamic and experienced Customer Care Team Leader to join our team at the Centurion this role, you will be responsible for managing customer queries and escalations, ensuring smooth operations managing team members effectively. Customer Service: Handling customer complaints and queries professionally with customers. Develop and implement customer service policies and procedures Monitor customer service Resolve customer complaints and inquiries in a timely and efficient manner Analyse customer service trends
Minimum of 2 years experience in the call centre/customer care environment.
- Experience in an insurance
Attributes:
Provide Network and Telephone Support
software
qualification is a prerequisite
looking for a candidate with extensive in-bound and customer relations call centre experience to join their 12 qualification is a prerequisite Any relevant Customer Service Experience will be an advantage Excellent
certification and provide a great level of patient care. Preparing patients for dental work Helping with procedures when necessary Providing excellent patient care Recording treatment information in patient records Exposing dental x-rays from dental diagnostics and caring for dental x-ray equipment Giving patients information information on dental hygiene, oral health care, and plaque control programs Collecting and recording medical postoperative instructions as directed by the dentist Caring for dental equipment Forming preliminary impressions