repair and technical issue resolution Excellent customer service and communication skills Able to work well
Experience mapping and optimizing sales and customer service KPIs.
Expertise in Microsoft
certification Excellent communication and customer service skills Ability to work well under pressure
certification Excellent communication and customer service skills Ability to work well under pressure
testing of software and patches
Customer Service
Manage the after-hours support support requests to customers, in line with the customer Service Level
Agreement
Configure
business objectives and delivering exceptional customer services. · Experience in directly delivering large
world-class API layer between the customer and their hosting services. In addition, you will be responsible and services that enable their customers to manage their hosting services in a dynamic and ever-changing
optimized customer environment. Main Responsibilities: Take accountability for overall service delivery implement strategies to ensure customer relationship and end-to-end services delivered is of high standard technical teams launch an applicable CSI (Customer Service Improvement) project. Manage and compile the direction. Exceptional customer facing skills and ability to ineract. In-depth service delivery knowledge
optimized customer environment. Main Responsibilities: Take accountability for overall service delivery implement strategies to ensure customer relationship and end-to-end services delivered is of high standard technical teams launch an applicable CSI (Customer Service Improvement) project. Manage and compile the direction. Exceptional customer facing skills and ability to ineract. In-depth service delivery knowledge
performance, report on product sales etc.)