and technology to create innovative products and services, empowering you to invest in and take personal of Marketing, you will oversee the marketing department, devising and executing comprehensive marketing overall communication to key stakeholders and customers to ensure communication is professional and consistent are made on a continual basis and products and services are effectively communicated via the website Oversee all products and services Create excellent customer journeys for all products/services Implement the necessary
resources that support their sales initiatives. Customer Relationship Management (CRM) To develop and implement strategy that delivers to requirements on existing customer engagement, and improves sales, and collections policy to ensure brand exposure is optimised. Customer Care Call Centre Management Management of the ensure the timeous and effective resolution of all customer complaints within SLA requirements. Ensure the the accurate and timely reporting of customer care department data to identify trends and issues and respond
the department to ensure best practice processes for the effective functioning of the department and activity on all channels. Managing external marketing service providers campaign artwork. Managing B2B and B2C through rigorous monitoring and assessment of customer and competitor visibility and impact at all shopper engagement programs by channel. Managing customized category/customer solutions based on identified areas
the department to ensure best practice processes for the effective functioning of the department and activity on all channels. Managing external marketing service providers campaign artwork. Managing B2B and B2C through rigorous monitoring and assessment of customer and competitor visibility and impact at all shopper engagement programs by channel. Managing customized category/customer solutions based on identified areas
appropriate policies, procedures, and systems in the department to ensure best
practice processes to ensure
ensure the effective functioning of the department and reduce the risk of business
loss.
-
all channels.
- Manage external marketing service providers.
- Manage B2B and B2C
- Manage
through rigorous
monitoring and assessment of customer and competitor visibility and impact at all shopper
by channel.
- Manage customised category/customer solutions based on identified areas of growth
appropriate policies, procedures, and systems in the department to ensure best practice processes to ensure the the effective functioning of the department and reduce the risk of business loss. - Develop, manage and activity on all channels. - Manage external marketing service providers. - Manage B2B and B2C - Manage campaign through rigorous monitoring and assessment of customer and competitor visibility and impact at all shopper programs by channel. - Manage customised category/customer solutions based on identified areas of growth
appropriate policies, procedures, and systems in the department to ensure best practice processes to ensure the the effective functioning of the department and reduce the risk of business loss. - Develop, manage and activity on all channels. - Manage external marketing service providers. - Manage B2B and B2C - Manage campaign through rigorous monitoring and assessment of customer and competitor visibility and impact at all shopper programs by channel. - Manage customised category/customer solutions based on identified areas of growth
ties:
Responsible for ensuring that the products meet the customer needs, preferences, and expectations, as well analyzing customer feedback, and optimizing product pricing and promotions. Ensure customer satisfaction satisfaction by analyzing customer journeys and surveying customers Assist Ecommerce team with analysis and improvement improvement of customer processes and inventory improvement through generating product reports for decision limited to: Collaborate on developing e-commerce customer experience and operational plan to support business
media marketing, customer loyalty programs Work closely with Rectron marketing departments to ensure that Submit marketing briefs to the internal marketing department on time, giving the team sufficient time to work marketing department, manager, external agencies and vendors Directly liaise with the finance department at success/failure of activity Customer and Sales Enablement- Face to face or online for customers and internal Based Based on requirements of customers, awareness that needs to be driven, or Events In-person events focusing