Purpose of the Role: The role is to support Customer Service Agents in delivering exceptional customer experience handle team and customer emotions in a service industry where service interruption is common. 2 years Team
internal teams to help improve our products and services. Policy Adherence: Follow communication scripts customer support experience or experience as a client service representative. Strong phone contact handling Examples: Customer Satisfaction Score (CSAT) Service Level (Response Time) Resolution Rate Call
internal teams to help improve our products and services. Policy Adherence: Follow communication scripts customer support experience or experience as a client service representative. Strong phone contact handling Examples: Customer Satisfaction Score (CSAT) Service Level (Response Time) Resolution Rate Call
Our Team in KZN!
German-speaking Customer Service Advisors | R288K/annum
Are you fluent
individuals to join our team as German-speaking Customer Service Advisors at our state-of-the-art office in Durban
helping others and providing exceptional customer service
Strong interpersonal skills and attention
recommendations on how to get the most from products/services Own proactive processes: host webinars, assist engaged with company and actively using products/services. Build customer loyalty to reduce churn and increase
and Distribution Design reports Work on customer service programme – create informed customer experience insights and interpretation. Evaluate customer service and communicate results back to the business To
recommendations on how to get the most from products/services Own proactive processes: host webinars, assist engaged with company and actively using products/services. Build customer loyalty to reduce churn and increase
policies and procedures. To provide external customer services to Branches and Customers. Customer on Boarding
policies and procedures. To provide external customer services to Branches and Customers. Customer on Boarding