Sub-Sahara Africa) as needed to meet with clients and attend industry events Key Performance Areas: Administrative
accountability for times spent and actions taken Attend to all logged support incidents and calls. • Provide Compiling monthly reports. • Attend the weekly Customer support meeting. • Attend customer meetings as needed
packs and patches that apply to the environment Attend to maintenance calls from business via System Administrator as document libraries, source control and email. Attend meetings to understand customer requirements, make
beyond the scope to L3 support. Regularly update and attend to all customer UNA queries and follow UNA process record of VIP support A and N certified Excellent attendance and punctuality are required Own vehicle (essential)
and patches that apply to the environment
perform configurations, action installations and attend to break/fix events. Own larger portions of an
implement an Always On maintenance strategy
• Attend to club requests, complaints and queries and monitor
consultants with problems at clients. Schedule and attend regular meetings at clients. Will be responsible
move forward. Produce weekly status reports and attending weekly status meetings. Assess risks and identify
project documentation Documenting business processes Attend to incidents and/or requests raised via our bug/change