Provide support and guidance to stakeholders via help desk, Manage client expectations, Control costs and
organizational and time management skills Knowledge of help desk software and remote-control tools Strong analytical
), and networking concepts; Familiarity with help desk software, ticketing systems, and remote support
to Manage Engine tickets assigned by the ODM Help Desk· Ensure tickets assigned to you are accurate and
clients that we go beyond the expected. Systems Help Desk Management SLA Compliance System Integrity - Root