closed on 4me. Report issues and problems to the Help Desk Supervisor. Investigation of AWOL orders created managed according to a schedule drawn up by the help desk supervisor. Each Helpdesk operator will be allocated
closed on 4me. Report issues and problems to the Help Desk Supervisor. Investigation of AWOL orders created managed according to a schedule drawn up by the help desk supervisor. Each Helpdesk operator will be allocated
organizational and time management skills Knowledge of help desk software and remote-control tools Strong analytical
organizational and time management skills. Knowledge of help desk software and remote-control tools. Strong analytical
computers and peripherals Update software Respond to help desk tickets, emails, and phone calls PLEASE NOTE :
Experience in user acceptance testing. Experience in help desk and/or trouble shooting role would be advantage
Provide support and guidance to stakeholders via help desk, Manage client expectations, Control costs and
support with process owners Contribute to the Help Desk knowledge base, Add quality articles relating
equipment
SKILLS
to Manage Engine tickets assigned by the ODM Help Desk· Ensure tickets assigned to you are accurate and