for overseeing the Business and System Analysis, Helpdesk (Internal and External), Testing and Infrastructure
technicians Assist with monthly stock takes Ensure that Helpdesk receive all documentation on time and complete
vehicle records, etc. Communication with SFI helpdesk to provide accurate feedback Active contribution
infrastructure. This is not limited to the IT helpdesk and may include additional support. KEY ACCOUNTABILITIES
DOING Managing the day-to-day operations of the HelpDesk Maintaining office infrastructure to meet standards