Exchange server Min 3 years experience in the helpdesk/ support environment preferably tier 1 & 2
and resolve faults, as logged on the Companies Helpdesk System, escalating to the Head of IT where necessary
service requests. Responsible for monitoring all IT helpdesk queries. Any reasonable requests from Executive
and resolve faults, as logged on the Companies Helpdesk System, escalating to the Head of IT where necessary
service requests. Responsible for monitoring all IT helpdesk queries. Any reasonable requests from Executive
and resolve faults, as logged on the Companies Helpdesk System, escalating to the Head of IT where necessary
to 2 nd Documentation and Updating of Ticketing/Helpdesk System Train end users on usage of computer hardware
system maintenance life cycle from receiving a helpdesk ticket, through the steps of problem analysis