and IT qualification (minimum A/N)Experience in Helpdesk/1st Line SupportThe right person for this role
Application and Software understanding Desired Skills: Helpdesk Tech Support 1st Tier IT support Azure DNC Desired
problems are and where support is needed Work with helpdesk staff and other delivery teams to solve tickets loops between the school principal, facilitators, helpdesk, operations, finance, HR and IT Prepare data and
and resolve faults, as logged on the Companies Helpdesk System, escalating to the Head of IT where necessary
service requests. Responsible for monitoring all IT helpdesk queries. Any reasonable requests from Executive
Responsible for reporting Assisting with any ad-hoc IT HelpDesk administrative duties, as and when required If
at TFS management meetings Close liaison with Helpdesk personnel Allocate PPM and re-active maintenance for the various sites on a weekly basis Assist Helpdesk to clarify correct descriptions of work and cost
all servers and end user devices Management of Helpdesk service requests Monitor and respond to system
and resolve faults, as logged on the Companies Helpdesk System, escalating to the Head of IT where necessary
Skills: IT Service Desk Administrator It Support Helpdesk Desired Work Experience: 2 to 5 years