Technical Account Manager works closely with customers to understand and improve their client journey communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations recommendations on how to get the most from products/services Own proactive processes: host webinars, assist with company and actively using products/services. Build customer loyalty to reduce churn and increase upsell experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred Ability to build
reality. The travel consultants provide world-class service by effectively managing and coordinating the selling quotations to customers/agents by discussing client requirements either via call centre or over e-mail e-mail advising on suitable options in line with customer requests and striving to exceed expectations. Achievement pride in your quality of work. Offer world-class service. Develop a culture and strive to exceed expectations
reality. The travel consultants provide world-class service by effectively managing and coordinating the selling quotations to customers/agents by discussing client requirements either via call centre or over e-mail e-mail advising on suitable options in line with customer requests and striving to exceed expectations.
Achievement your quality of work.
Offer world-class service.
Develop a culture and strive to exceed expectations
A large Call Centre based in Durban is needing a highly motivated and experienced full-time Recruiter suitable candidates for various positions within the call center based on job descriptions provided by hiring experience recruiting for high volume positions Call Centre experience would be advantageous Ability to deal
Stock management. LOGISTICS MANAGEMENT: Supervise inbound and outbound deliveries and ensure all goods are efficient receipt, storage, including all value adding services Investigate items that are not recorded in the zoning Supervise house keeping CUSTOMER SERVICE Assist with customer/supplier queries and complaints; complaints; Supervise and check all customer collections Maintain service delivery and quality. Supervisory Skills/Experience
Stock management. LOGISTICS MANAGEMENT: Supervise inbound and outbound deliveries and ensure all goods are efficient receipt, storage, including all value adding services Investigate items that are not recorded in the zoning Supervise house keeping CUSTOMER SERVICE Assist with customer/supplier queries and complaints; complaints; Supervise and check all customer collections Maintain service delivery and quality. Supervisory Skills/Experience
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous Fraud cases (calls and emails) are actioned to provide assistance / feedback to customers. Load security transactions / activity cannot be confirmed with customers and make clear notes on the fraud monitoring and validity of suspicious transactions / activity with customers to detect / prevent fraud (all fraud types) Ensure deviations from procedures immediately. Dealing with customers in a professional manner Provide feedback to internal
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous Fraud cases (calls and emails) are actioned to provide assistance / feedback to customers. Load security transactions / activity cannot be confirmed with customers and make clear notes on the fraud monitoring and validity of suspicious transactions / activity with customers to detect / prevent fraud (all fraud types) Ensure deviations from procedures immediately. Dealing with customers in a professional manner Provide feedback to internal
operations in bulk exports, imports Monitoring inbound and outbound cargo operations in terms of vessels Complete all admin and filing, in accordance with customers' requirements and assisting the controllers with they require on time. Build good relations with customers, port operations, commercial and other 3rd parties liaise effectively with clients and colleagues. Customer service oriented Ability to work under pressure and
operations in bulk exports, imports Monitoring inbound and outbound cargo operations in terms of vessels Complete all admin and filing, in accordance with customers' requirements and assisting the controllers with they require on time. Build good relations with customers, port operations, commercial and other 3rd parties liaise effectively with clients and colleagues. Customer service oriented Ability to work under pressure and